Samsung and Me

I am a big fan of my two Samsung devices, Galaxy Tab 3 tablet and my Galaxy S5 phone.  My tablet is wi-fi based only.  I use it for ebooks, testing mobile stuff for work, and occasionally blogging and tweeting at conferences.  However, I am very frustrated with Samsung as there has not been a software update to the tablet since August 2105.  It currently runs on KitKat (T217SVPUBOH1).  I contacted Samsung support via chat on a desktop computer this morning, hoping to get some information.  Here is that chat session with the name of the Samsung agent changed to protect the innocent.

info: You are now chatting with ‘Samsung Rep’. The reference number for this chat is xxxxxxxx.
Samsung Rep: Hi, thank you for reaching out to Samsung technical support. How may I assist you?
Visitor: I have a Galaxy Tab3 that is WiFi only. Why hasn’t there been a software update since 2015?
Samsung Rep: I see that you are looking for the information about update on tablet.
Samsung Rep: I will help you with that information.
Visitor: Thanks
Samsung Rep: You are welcome.
Samsung Rep: I know you’d be eager to explore the features of the new version.
Samsung Rep: Samsung is working on it to get the updates for the tablet.
Samsung Rep: The updates will be released in batches.
Samsung Rep: You may receive the next update as a direct notification on your tab as soon as it is released over air for these tabs.
Samsung Rep: You could find it in Settings>>About Device>>Check for the updates.
Visitor: I know all of that already. I want to know when and what it will be.
Samsung Rep: As the update is released over air, it is not possible to predict the exact time and date of that software.
Samsung Rep: The best I can do for you is, I will forward your concern to our management department.
Visitor: Thanks.
Samsung Rep: You are welcome.
Samsung Rep: Do you have any other questions for me?
Visitor: Will there be an update to latest Android version?
Samsung Rep: Yes, there would be an update and it is not possible to predict the version as Samsung will send the update directly to the tablet with a notification message.
Visitor: Same way they handled Note 7. No public information.

As you can see, I did not get a direct answer to my question “Why hasn’t there been a software update since 2015?”  What I got is obviously scripted so the Samsung rep did not have that information.  All I got was how to locate the version information for my device’s software.  I already knew that.  I then asked if there will be an update to the latest version of Android.  You can see the answer above and my snippy response.  I then closed the session.

Why can’t vendors like Samsung be upfront about software upgrades for devices they still support?  It is not as though I bought one that uses the cellular phone network.  All I want is a straight answer.  If it is not going to be upgraded for awhile, please tell me that.

October is National Cyber Security Awareness Month (NCSAM) – Week 1

Every Day Steps Towards Online Safety with Stop.Think.Connect.

October 2016 marks the 13th year of National Cyber Security Awareness Month (NCSAM).  NCSAM was created as a collaborative effort between government and industry to ensure that all digital citizens have the resources they need to stay safer, more secure and better able to protect their personal information online.  Each week during October is dedicated to a specific cyber security theme offering the opportunity for everyone to get involved in activities most relevant to them.

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