Full Report: Broadband: Intended Outcomes and Effectiveness of Efforts to Address Adoption Barriers Are Unclear
Source: Government Accountability Office
Home broadband adoption can provide a number of social and economic benefits, according to literature from academic, government, and other research sources and interviews GAO held with researchers, consumer and industry organizations, and government officials. For example, broadband provides access to employment opportunities by providing the means to search and apply for jobs and participate in online job training. It also provides access to a number of government benefits, serves as a conduit for civic participation, and provides a means to connect family members, among other benefits.
Affordability, lack of perceived relevance, and lack of computer skills are the principal barriers to broadband adoption identified by literature and stakeholders GAO interviewed. Efforts to address these barriers include projects to increase broadband adoption that were funded by grants from the National Telecommunications and Information Administration’s (NTIA) Broadband Technologies Opportunities Program (BTOP) and outreach and other efforts by the Federal Communications Commission (FCC) and NTIA. GAO identified three key approaches used to address adoption barriers:
- Discounts on computer equipment and broadband subscriptions.
- Outreach efforts to promote broadband availability and benefits.
- Training to help people develop skills in using computers and broadband.